A PDF containing step-by-step instructions with pictures is available to view or download at the bottom of the page.
The Ticket Log Report displays the Ticket actions performed by a User in a specific period of time.
User Access Log Report
1. From the Billing section, hover over Reports and click Ticket Log.
2. Set the Search Criteria and click RUN REPORT.
· Use the USER drop-down menu to select a specific User.
· Use the ACTION drop-down menu to select a specific Action.
· Use the START DATE and END DATE pickers to select the date range you wish to view.
3. Results will display in the right-side column.
4. To print or download the report, click PRINT/DOWNLOAD.
5. Click PRINT or DOWNLOAD in the pop-up, as appropriate. Downloaded reports will export to an Excel CSV file. Printed reports will open in a separate tab for printing.