A PDF containing step-by-step instructions with pictures is available to view or download at the bottom of the page.
Recover Username
1. From the Login screen, click Forgot username/password?
2. Click I FORGOT MY USERNAME.
3. Enter the email address associated with your account into the EMAIL field and enter the PracticeKey for your Practice in the PRACTICEKEY field. Click SEND.
4. The Username will be sent to the email
account. Return to the Sign In page by clicking BACK TO SIGNIN.
Recover PracticeKey
1. From the Login screen, click Forgot username/password?
2. Click I FORGOT MY PRACTICEKEY.
3. The PracticeKey allows you to access your practice's information in the HybridChart system. Typically, the PracticeKey is an abbreviation of your practice name. For example, "General Pulmonary Specialists" would likely have a PracticeKey of "GPS".
If you are not able to discern the PracticeKey this way, contact your site Administrator or contact HybridChart support by emailing support@hybridchart.com or calling 877-977-5544 ext. 2.
Return to the Sign In screen by clicking RETURN TO SIGNIN
Reset Password
1. From the Login screen, click Forgot username/password?
2. Click I FORGOT MY PASSWORD.
3. Enter the Username in the USERNAME field and the PracticeKey for your Practice in the PRACTICEKEY field. Click SEND.
4. An email (and text, if turned on for your account) containing a Temporary Code will be sent to the email address associated with your account. The Temporary Code is a random combination of 6 letters. It is not your new password. You will be prompted to create a new password on the next step. Enter the code into the TEMPORARY CODE field, then click VALIDATE CODE.
NOTE: If you do not receive a Temporary Code, click RESEND CODE to have it sent again.
5. Type your new password into the NEW PASSWORD field. Passwords must:
· Be between 8-16 characters
· Contain at least ONE upper case letter
· Contain at least ONE lover case letter
· Contain at least ONE number
· Contain NO special characters
When all criteria are met, a green checkmark will appear. Click SAVE NEW PASSWORD.
6. Click SIGN IN to return to the Sign In screen.